LEAD THE FUTURE

‘Lead The Future’ is a microcosm of leadership capabilities that will ensure you put what you learn into practice. It helps you develop and nurture leadership competencies that will make a positive impact now and throughout your career. Designed to accelerate the transformation of individuals into leaders ready to drive growth, this program will maximize your learning with minimum time away from academics or professional responsibilities.

Course Benefits

Today, in many successful organizations great leaders are enabling environments in which people naturally work together to do remarkable things.
LTF is a program that ensures you can put what you learn into practice and offers you an opportunity to be a part of this select global community of future leaders as you navigate the real-world.

  • Accelerates career advancement

  • Provides LIVE mentorship sessions with India's top trainers

  • Brings real-time and structured learning and insights from global leaders and veteran industry experts.

  • Facilitates the personalized Leadership Playbook - a blueprint for becoming a high–performing leader

  • Helps you identify your strengths and how you can leverage them

  • Gives an enhanced understanding of culture and practices in businesses and corporates

Course Curriculum

  • 1

    Course Navigation & Faculty Introduction

    • COURSE NAVIGATION

    • STANDARD REFLECTIONS

    • BUILDING YOUR LEADERSHIP PLAYBOOK

    • KNOW YOUR FACULTY OF LEADERS

  • 2

    Live Session 1 with Your Trainer

    • LIVE SESSION 1

  • 3

    Foreword by Dr. Santrupt Misra

  • 4

    Decoding Leadership

    • About Dr. Adil Malia

    • 1.1 INTRODUCTION TO LEADERSHIP

    • 1.2 DRIVERS OF HUMAN BEHAVIOUR - 4 'L'S

    • 1.3 ROLES AND EXPECTATIONS OF A LEADER

    • 1.4 LEADERSHIP DELIVERABLES

      FREE PREVIEW
    • 1.5 EMERGENCE OF LEADERSHIP OVER TIME

    • 1.6 RIGORS OF BUILDING YOURSELF AS A LEADER

    • 1.7 QUIZ - DECODING LEADERSHIP

    • 1.8A DECODING LEADERSHIP - REFLECTIONS

    • 1.8B DECODING LEADERSHIP - STUDY GUIDE

  • 5

    Staying Relevant

    • 2.1 STAYING RELEVANT

    • 2.2 QUIZ - STAYING RELEVANT

    • 2.3A STAYING RELEVANT - REFLECTIONS

    • 2.3B STAYING RELEVANT - STUDY GUIDE

  • 6

    Live Session 2 with Your Trainer

    • LIVE SESSION 2

  • 7

    Competencies of an Effective Leader

    • 3.1 INTRODUCTION

      FREE PREVIEW
    • 3.2 THINKING AND STRATEGIC MANAGEMENT COMPETENCIES

    • 3.3 LEADERSHIP COMPETENCIES

    • 3.4 INTERPERSONAL AND COMMUNICATION COMPETENCIES

    • 3.5 MOTIVATIONAL COMPETENCIES

    • 3.6 SELF MANAGEMENT

    • 3.7 BREADTH AND DEPTH OF COMPETENCIES

    • 3.8 CONCLUSION

    • 3.9 QUIZ - LEADERSHIP COMPETENCIES

    • 3.10A COMPETENCIES OF AN EFFECTIVE LEADER - REFLECTIONS

    • 3.10B COMPETENCIES OF AN EFFECTIVE LEADER - STUDY GUIDE

  • 8

    Your Strengths

    • 4.1 SIGNIFICANCE OF STRENGTHS AWARENESS

    • 4.2 IDENTIFYING YOUR STRENGTHS

    • 4.3 QUIZ- YOUR STRENGTHS

    • 4.4A YOUR STRENGTHS - REFLECTIONS

    • 4.4B YOUR STRENGTHS - STUDY GUIDE

  • 9

    Attitude Management

    • 5.1 ATTITUDE SHAPES OUTCOMES

    • 5.2 CULTIVATING THE RIGHT ATTITUDE

    • 5.2A LIST STRENGTHS WORKSHEET

    • 5.3 QUIZ- ATTITUDE

    • 5.4A ATTITUDE - REFLECTIONS

    • 5.4B ATTITUDE - STUDY GUIDE

  • 10

    Resilience

    • 6.1 UNDERSTANDING RESILIENCE

    • 6.2 PRACTICING RESILIENCE: EXAMPLES OF LEADERS

    • 6.3 DEVELOPING RESILIENCE

    • 6.4 QUIZ - RESILIENCE

    • 6.5A RESILIENCE - REFLECTIONS

    • 6.5B RESILIENCE - STUDY GUIDE

  • 11

    Neuro Linguistic Programming

    • 7.1 UNDERSTANDING NLP AND ITS SIGNIFICANCE

    • 7.2 PRESUPPOSITIONS OF NLP

    • 7.3 QUIZ - NEURO LINGISTIC PROGRAMMING

    • 7.4A NEURO LINGUISTIC PROGRAMMING - REFLECTIONS

    • 7.4B NLP - STUDY GUIDE

  • 12

    Live Session 3 with Your Trainer

    • LIVE SESSION 3

  • 13

    Types of Leadership

    • 8.1 STAGES OF LEADERSHIP

    • 8.2 TYPES OF LEADERSHIP

    • 8.3 QUIZ - TYPES OF LEADERSHIP

    • 8.4A TYPES OF LEADERSHIP - REFLECTIONS

    • 8.4B TYPES OF LEADERSHIP - STUDY GUIDE

  • 14

    True Health

    • 9.1 INTRODUCTION

    • 9.2 REST AND RECOVERY

    • 9.3 NUTRITION: NOURISHMENT FOR BODY

    • 9.4 UNDERSTANDING GENETICS AND BODY TYPES

    • 9.5 MEDITATION: NOURISHMENT FOR MIND AND NERVOUS SYSTEM

    • 9.6 HOMEOSTASIS

    • 9.7 QUIZ - LEADERSHIP WITH TRUE HEALTH

    • 9.8A TRUE HEALTH - REFLECTIONS

    • 9.8B LEADERSHIP WITH TRUE HEALTH - STUDY GUIDE

  • 15

    Leading with Mindfulness

    • 10.1 UNDERSTANDING MINDFULNESS

    • 10.2 AWARENESS OF AUTOPILOT AND MINDFUL MODES

    • 10.3 PRACTICING MINDFULNESS: TECHNIQUE AND RITUAL

    • 10.4 QUIZ - LEADING WITH MINDFULNESS

    • 10.5A LEADING WITH MINDFULNESS - REFLECTIONS

    • 10.5B LEADING WITH MINDFULNESS - STUDY GUIDE

  • 16

    Live Session 4 with Your Trainer

    • LIVE SESSION 4

  • 17

    Stress Less!

    • 11.1 THE MESS ABOUT STRESS

    • 11.2 MASLOW'S HIERARCHY OF NEEDS

    • 11.3 LIFESTYLE MANAGEMENT

    • 11.4 INSTANT RESPONSE TO STRESS

    • 11.5 QUIZ- INSTANT RESPONSE TO STRESS

    • 11.6A STRESSLESS - REFLECTIONS

    • 11.6B STRESSLESS - STUDY GUIDE

  • 18

    Efficiency & Effectiveness

    • 12.1 UNDERSTANDING EFFICIENCY AND EFFECTIVENESS

    • 12.2 HOW TO BE AN EFFECTIVE AND EFFICIENT LEADER

    • 12.3 QUIZ - EFFICIENCY AND EFFECTIVENESS

    • 12.4A EFFICIENCY & EFFECTIVENESS - REFLECTIONS

    • 12.4B EFFICIENCY AND EFFECTIVENESS - STUDY GUIDE

  • 19

    Goal Setting

    • 13.1 SETTING SMART GOALS

    • 13.2 BEWARE OF MAFA

      FREE PREVIEW
    • 13.3 USING TIME EFFECTIVELY

    • 13.4 QUIZ - GOAL SETTING

    • 13.5A GOAL SETTING - REFLECTIONS

    • 13.5B GOAL SETTING - STUDY GUIDE

  • 20

    Creativity

    • 14.1 SIGNIFICANCE OF CREATIVITY

    • 14.2 STEPS FOR PRACTICING CREATIVITY

    • 14.3 MIND MAPS

    • 14.4 CREATIVE LEADERSHIP THAT INSPIRES

    • 14.5 QUIZ - CREATIVITY

    • 14.6A CREATIVITY - REFLECTIONS

    • 14.6B CREATIVITY - STUDY GUIDE

  • 21

    Live Session 5 with Your Trainer

    • LIVE SESSION 5

  • 22

    Styles of Leadership

  • 23

    Ownership & Commitment

    • 16.1 WHAT IS OWNERSHIP?

    • 16.2 WHAT OWNERS DO AND SIGNIFICANCE OF OWNERSHIP

    • 16.3 STELLAR EXAMPLES OF BUSINESSES WITH OWNERSHIP CULTURE

    • 16.4 DRIVING OWNERSHIP, COMMITMENT AND ACCOUNTABILITY

    • 16.5 QUIZ - OWNERSHIP & COMMITMENT

    • 16.6A OWNERSHIP & COMMITMENT - REFLECTIONS

    • 16.6B OWNERSHIP AND COMMITMENT - STUDY GUIDE

  • 24

    Motivation

    • 17.1 LEADING WITH MOTIVATION

    • 17.2 INTRINSIC AND EXTRINSIC MOTIVATION

    • 17.3 QUIZ - MOTIVATION

    • 17.4A MOTIVATION - REFLECTIONS

    • 17.4B MOTIVATION - STUDY GUIDE

  • 25

    Collaborative Leadership

    • 18.1 INTRODUCTION TO COLLABORATIVE LEADERSHIP

    • 18.2 THE POWER OF COLLABORATIVE APPROACH

    • 18.3 TRADITIONAL VERSUS COLLABORATIVE LEADER

    • 18.4 BUILDING A COLLABORATIVE APPROACH

    • 18.5 QUIZ - COLLABORATIVE LEADERSHIP

    • 18.6A COLLABORATIVE LEADERSHIP - REFLECTIONS

    • 18.6B COLLABORATIVE LEADERSHIP - STUDY GUIDE

  • 26

    Live Session 6 with Your Trainer

    • LIVE SESSION 6

  • 27

    Leadership Presence

    • 19.1 WHAT IS LEADERSHIP PRESENCE OR EXECUTIVE PRESENCE?

      FREE PREVIEW
    • 19.2 HOW YOU ACT, LOOK, COMMUNICATE, RELATE

    • 19.3 GRAVITAS = COMPETENCE + WARMTH

    • 19.4A CONFIDENCE: THE CASE OF CONFIDENCE

    • 19.4B CONFIDENCE: GET THAT BOOST

    • 19.5A AUTHENTICITY AND AUTHENTIC LEADERS

    • 19.5B DEVELOPING AUTHENTICITY

    • 19.6 QUIZ - LEADERSHIP PRESENCE

    • 19.7A LEADERSHIP PRESENCE - REFLECTION WORKSHEET

    • 19.7B LEADERSHIP PRESENCE - STUDY GUIDE

  • 28

    Self-talk

    • 20.1 SELF-TALK DRIVES SELF-BELIEF AND BEHAVIOUR

    • 20.2 PRACTICING POSITIVE SELF-TALK

    • 20.3 QUIZ- SELF-TALK

    • 20.4A SELF-TALK - REFLECTIONS

    • 20.4B SELF TALK - STUDY GUIDE

  • 29

    Integrity

    • 21.1 INTEGRITY

    • 21.2 QUIZ - INTEGRITY

    • 21.3A INTEGRITY - REFLECTIONS

    • 21.3B INTEGRITY - STUDY GUIDE

  • 30

    Emotional Intelligence

    • 22.1 UNDERSTANDING EQ AND IQ

    • 22.2 FOUR PILLARS OF EMOTIONAL INTELLIGENCE

    • 22.3 USING EMOTIONAL INTELLIGENCE

    • 22.4 QUIZ - EMOTIONAL INTELLIGENCE

    • 22.5A EMOTIONAL INTELLIGENCE REFLECTIONS

    • 22.5B EMOTIONAL INTELLIGENCE - STUDY GUIDE

  • 31

    Self-Awareness

    • 23.1 WHAT IS SELF-AWARENESS?

    • 23.2 WAYS TO INCREASE SELF-AWARENESS

    • 23.3 QUIZ- SELF AWARENESS

    • 23.4A SELF AWARENESS - REFLECTIONS

    • 23.4B SELF AWARENESS - STUDY GUIDE

  • 32

    Live Session 7 with Your Trainer

    • LIVE SESSION 7

  • 33

    Style and Image

    • 24.1 FIRST IMPRESSIONS

    • 24.2 FIRST IMPRESSIONS - EXERCISE WORKSHEET

    • 24.3 HYGIENE AND GROOMING

    • 24.4 SMART DRESSING

    • 24.5 QUIZ - STYLE & IMAGE

    • 24.6A SMART DRESSING - REFLECTIONS

    • 24.6B STYLE AND IMAGE - STUDY GUIDE

  • 34

    Poise

    • 25.1 POISE: POSTURE

    • 25.2 POISE: EXERCISES FOR POSTURE

    • 25.3 POISE: GESTURES AND FACIAL EXPRESSIONS

    • 25.4 QUIZ - POISE

    • 25.5A POISE REFLECTIONS

    • 25.5B POISE - STUDY GUIDE

  • 35

    Meeting Preparation and Management

    • 26.1 EFFECTIVE MEETINGS FOR EFFECTIVE LEADERS

    • 26.2 MEETINGS ARE AN INVESTMENT OF TIME

    • 26.3 PLANNING & PREPARATION FOR MEETINGS

    • 26.4 LEADING EFFECTIVE MEETINGS

    • 26.5 SHINE ONLINE GUIDE

      FREE PREVIEW
    • 26.6 QUIZ - MEETING PREPARATION AND MANAGEMENT

    • 26.7A MEETING PREPARATION & MANAGEMENT - REFLECTIONS

    • 26.7B MEETING PREPARATION AND MANAGEMENT - STUDY GUIDE

  • 36

    Business Written Communication

    • 27.1 SIGNIFICANCE OF WRITTEN COMMUNICATION

    • 27.2 TEN 'C's OF BUSINESS WRITTEN COMMUNICATION

    • 27.3 AMERICANISMS WITH MICHAEL MCINTYRE

    • 27.4 INDIANISMS

    • 27.5 QUIZ - BUSINESS WRITTEN COMMUNICATION

    • 27.6A BUSINESS WRITTEN COMMUNICATION - REFLECTIONS

    • 27.6B BUSINESS WRITTEN COMMUNICATION- STUDY GUIDE

  • 37

    Business Meetings Etiquette

    • 28.1 INTRODUCTION TO BUSINESS AND WORKPLACE ETIQUETTE

    • 28.2 MEETING ETIQUETTE

    • 28.3 QUIZ - BUSINESS ETIQUETTE

    • 28.4A BUSINESS ETIQUETTE - REFLECTIONS

    • 28.4B BUSINESS ETIQUETTE - STUDY GUIDE

  • 38

    Live Session 8 with Your Trainer

    • LIVE SESSION 8

  • 39

    Communicating for Impact

    • 29.1 YOUR INTENT, THEIR IMPACT

    • 29.2 MASTERING COMMUNICATION SKILLS

    • 29.3 WE HEAR WHAT WE WANT TO HEAR

    • 29.4 WHAT'S THE PROBLEM?

    • 29.5 MASTERING COMMUNICATION SKILLS

    • 29.6 QUIZ - COMMUNICATING FOR IMPACT

    • 29.7A COMMUNICATING FOR IMPACT - REFLECTIONS

    • 29.7B COMMUNICATING FOR IMPACT - STUDY GUIDE

  • 40

    Rapport Building

    • 30.1 IMPORTANCE OF RAPPORT

    • 30.2 KEY TENETS OF RAPPORT BUILDING

    • 30.3 QUIZ - RAPPORT BUILDING

    • 30.4A RAPPORT BUILDING REFLECTIONS

    • 30.4B RAPPORT BUILDING - STUDY GUIDE

  • 41

    The Power of Hi

    • 31.1 THE POWER OF HI

    • 31.2 VALUE THROUGH RELATIONSHIPS

    • 31.3 QUIZ - VALUE THROUGH RELATIONSHIPS- THE POWER OF HI

    • 31.4A THE POWER OF HI REFLECTIONS

    • 31.4B VALUE THROUGH RELATIONSHIPS - STUDY GUIDE

  • 42

    Impactful Presentations

    • 32.1 EFFECTIVE PRESENTATION SKILLS - EFFECTIVE LEADER

    • 32.2 MAKING EFFECTIVE PRESENTATIONS

    • 32.3 QUIZ - IMPACTFUL PRESENTATIONS

    • 32.4A IMPACTFUL PRESENTATIONS REFLECTIONS

    • 32.4B IMPACTFUL PRESENTATIONS - STUDY GUIDE

  • 43

    Leveraging Storytelling for Leadership

    • 33.1 STORIES SHAPE US

    • 33.2 STORYTELLING IN THE CORPORATE WORLD

    • 33.3 TENETS OF STORYTELLING

    • 33.4 QUIZ - LEVERAGING STORYTELLING FOR LEADERSHIP

    • 33.5A LEVERAGING STORYTELLING FOR LEADERSHIP REFLECTIONS

    • 33.5B LEVERAGING STORYTELLING - STUDY GUIDE

  • 44

    Live Session 9 with Your Trainer

    • LIVE SESSION 9

  • 45

    Assertiveness

    • 34.1 THE NEED FOR ASSERTIVENESS

    • 34.2 THE DIFFERENCE BETWEEN ASSERTIVE, AGGRESSIVE AND PASSIVE BEHAVIOUR

    • 34.3 HOW TO BE ASSERTIVE

    • 34.4 QUIZ - ASSERTIVE

    • 34.5A ASSERTIVENESS - REFLECTIONS

    • 34.5B ASSERTIVENESS - STUDY GUIDE

  • 46

    Exchanging Feedback

    • 35.1 INTRODUCTION TO FEEDBACK

    • 35.2 IMPORTANCE OF FEEDBACK

    • 35.3 FEEDBACK FRAMEWORK

    • 35.4 TYPES OF FEEDBACK

    • 35.5 QUIZ - EXCHANGING FEEDBACK

    • 35.6A EXCHANGING FEEDBACK REFLECTIONS

    • 35.6B EXCHANGING FEEDBACK - STUDY GUIDE

  • 47

    Leading with Influence

    • 36.1 SIGNIFICANCE OF INFLUENCE

      FREE PREVIEW
    • 36.2 UNIVERSAL PRINCIPLES

    • 36.3 MANDATES OVER INFLUENCE OR PERSUASION

    • 36.4 HOW TO BE AN INFLUENTIAL LEADER

    • 36.5 ART OF LEADERSHIP CONVERSATIONS

    • 36.6 QUIZ - LEADING WITH INFLUENCE

    • 36.7A LEADING WITH INFLUENCE REFLECTIONS

    • 36.7B LEADING WITH INFLUENCE - STUDY GUIDE

  • 48

    Live Session 10 with Your Trainer

    • LIVE SESSION 10

  • 49

    Diversity & Inclusion

    • 37.1 WHAT INCLUSION AND DIVERSITY MEANS AND ITS SIGNIFICANCE

    • 37.2 BUSINESS CASE FOR DIVERSITY

    • 37.3 MANAGE AND THRIVE WITH DIVERSITY

    • 37.4 QUIZ - DIVERSITY & INCLUSION - CULTURE & GENDER

    • 37.5A DIVERSITY & INCLUSION - REFLECTIONS

    • 37.5B DIVERSITY AND INCLUSION - STUDY GUIDE

  • 50

    Unconscious Bias

  • 51

    Conflict Management

    • 39.1 WHAT IS CONFLICT?

    • 39.2 LEADERS IN CONFLICT

    • 39.3 CHARACTERISTICS OF A CONFLICT

    • 39.4 ROLE OF CORPORATE VISION IN CONFLICT AND OF CONFLICT IN STRESS

    • 39.5 CATEGORIES OF CONFLICTS

    • 39.6 APPROACHES TO MANAGE CONFLICTS

    • 39.7 BEHAVIOURS IMPACTED BY DEFENCE MECHANISMS

    • 39.8 SUMMARIZING CONFLICT MANAGEMENT

    • 39.9 QUIZ - CONFLICT MANAGEMENT

    • 39.10A CONFLICT MANAGEMENT - REFLECTIONS

    • 39.10B CONFLICT MANAGEMENT - STUDY GUIDE

  • 52

    Live Session 11 with Your Trainer

    • LIVE SESSION 11

  • 53

    Vision & Values

    • 40.1 WHAT IS VISION?

    • 40.2 DEFINING ORGANIZATIONAL VISION

    • 40.3 VISION ALIGNMENT AND VISION STATEMENT

    • 40.4 TEST OF A VISION AND VISION REVISION

    • 40.5 VALUES AND CHARACTER

    • 40.6 QUIZ - VISION AND VALUES

    • 40.7A VISION & VALUES - REFLECTIONS

    • 40.7B VISION AND VALUES - STUDY GUIDE

  • 54

    Corporate Governance

    • 41.1 WHAT IS CORPORATE GOVERNANCE?

    • 41.2 IMPORTANCE OF CORPORATE GOVERNANCE

    • 41.3 HOW TO ENFORCE CORPORATE GOVERNANCE

    • 41.4 DIFFERENT STAKEHOLDERS

    • 41.5 RISK MANAGEMENT

    • 41.6 CORPORATE GOVERNANCE IN PRACTICE

    • 41.7 GLOBAL BEST PRACTICES

    • 41.8 QUIZ - CORPORATE GOVERNANCE

    • 41.9A CORPORATE GOVERNANCE REFLECTIONS

    • 41.9B CORPORATE GOVERNANCE - STUDY GUIDE

  • 55

    Crisis Management

    • 42.1 THE CRISIS MOMENT AND ITS IMPACT

      FREE PREVIEW
    • 42.2 REAL-LIFE CRISIS IN CORPORATE WORLD - THE MAGGI CASE STORY

    • 42.3 REAL-LIFE CRISIS IN CORPORATE WORLD - THE CADBURY CASE STORY

    • 42.4 POOR HANDLING VERSUS REMARKABLE HANDLING OF CRISIS SITUATIONS

    • 42.5 CRISIS RESPONSE FRAMEWORK

    • 42.6 QUIZ - CRISIS MANAGEMENT

    • 42.7A CRISIS MANAGEMENT - REFLECTIONS

    • 42.7B CRISIS MANAGEMENT - STUDY GUIDE

  • 56

    Live Session 12 with Your Trainer

    • LIVE SESSION 12

  • 57

    Strategic & Critical Thinking in Crisis

    • 43.1 STRATEGIC & CRITICAL THINKING DIFFERENTIATORS

    • 43.2 HOW ORGANIZATIONS CAN DO IT

    • 43.3 NATURAL RESISTANCES TO CRITICAL THINKING

    • 43.4 SOURCE OF SURVIVAL VERSUS POINT OF DISINTEGRATION

    • 43.5 KINDS OF CRITICAL THINKERS

    • 43.6 THINK OR SINK

    • 43.7 QUIZ - CRITICAL THINKING

    • 43.8A CRITICAL THINKING - REFLECTIONS

    • 43.8B CRITICAL THINKING - STUDY GUIDE

  • 58

    Big Picture Thinking

    • 44.1 THE BIG PICTURE

      FREE PREVIEW
    • 44.2 SEEDING THE BIG PICTURE

    • 44.3 COUNTERING BIG PICTURE PUSHBACK

    • 44.4 HOW TO DEVELOP THE BIG PICTURE THINKING ABILITY

    • 44.5 QUIZ - BIG PICTURE THINKING

    • 44.6A BIG PICTURE THINKING - REFLECTIONS

    • 44.6B BIG PICTURE THINKING - STUDY GUIDE

  • 59

    Promoting Connection & Engagement - Purpose

    • 45.1 INTRODUCTION TO PURPOSE

    • 45.2 EMPLOYEE ENGAGEMENT

    • 45.3 MAKING CONNECTION TO THREE MAIN ASPECTS

    • 45.4 Q & A WITH UNMESH

    • 45.5 QUIZ - PROMOTING CONNECTION AND ENGAGEMENT

    • 45.6A PROMOTING CONNECTION & ENGAGEMENT - REFLECTIONS

    • 45.6B PURPOSE - STUDY GUIDE

  • 60

    Live Session 13 with Your Trainer

    • LIVE SESSION 13

  • 61

    Customer Centricity

    • 46.1 IMPORTANCE OF CUSTOMER CENTRICITY

    • 46.2 UNDERSTANDING CUSTOMER CENTRICITY

    • 46.3 ORGANIZATIONAL EXAMPLES OF CUSTOMER MINDSET LED STRATEGY

    • 46.4 TAKE-AWAYS FROM AMAZON PRACTICES AND KEY INGREDIENTS OF CUSTOMER CENTRIC CULTURE

    • 46.5 TRAITS OF A CUSTOMER CENTRIC LEADER

    • 46.6 QUIZ - CUSTOMER CENTRICITY

    • 46.7A CUSTOMER CENTRICITY - REFLECTIONS

    • 46.7B CUSTOMER CENTRICITY - STUDY GUIDE

  • 62

    Customer Mindset

    • 47.1 CUSTOMER LOYALTY

    • 47.2 THE CUSTOMER MINDSET PHILOSOPHY

    • 47.3 QUIZ - CUSTOMER MINDSET

    • 47.4A CUSTOMER MINDSET - REFLECTIONS

    • 47.4B CUSTOMER MINDSET - STUDY GUIDE

  • 63

    Innovative Thinking

    • 48.1 WHAT IS INNOVATIVE THINKING?

    • 48.2 THREE 'C'S OF INNOVATIVE THINKING

    • 48.3 HOW TO THINK INNOVATIVELY

    • 48.4 QUIZ - INNOVATIVE THINKING

    • 48.5A INNOVATIVE THINKING - REFLECTIONS

    • 48.5B INNOVATIVE THINKING - STUDY GUIDE

  • 64

    Design Thinking

    • 49.1 INTRODUCTION TO DESIGN THINKING

    • 49.2 ARTICULATING YOUR IDEA

    • 49.3 COMMERCIALIZING AN IDEA - FOR STARTUPS

    • 49.4 QUIZ - DESIGN THINKING

    • 49.5A DESIGN THINKING - REFLECTIONS

    • 49.5B DESIGN THINKING - STUDY GUIDE

  • 65

    Live Session 14 with Your Trainer

    • LIVE SESSION 14

  • 66

    Effective Decision Making

    • 50.1 WHAT IS DECISION-MAKING?

    • 50.2 EFFECTIVE DECISION-MAKING: ITC EXAMPLE

    • 50.3 ASPECTS DETRIMENTAL TO EFFECTIVE DECISION-MAKING AND COUNTER MEASURES

    • 50.4 FRAMEWORK FOR EFFECTIVE DECISION-MAKING

    • 50.5 QUIZ - EFFECTIVE DECISION

    • 50.6A EFFECTIVE DECISION MAKING - REFLECTIONS

    • 50.6B EFFECTIVE DECISION MAKING - STUDY GUIDE

  • 67

    Risk Taking

  • 68

    Leading Change in Digital Times

    • 52.1 LEADING CHANGE IN DIGITAL TIMES

    • 52.2 QUIZ - LEADING CHANGE IN DIGITAL TIMES

    • 52.3A LEADING CHANGE IN DIGITAL TIMES - REFLECTIONS

    • 52.3B LEADING CHANGE IN DIGITAL TIMES - STUDY GUIDE

  • 69

    Live Session 15 with Your Trainer

    • LIVE SESSION 15

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