Course Faculty Speaks
Course Outline
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1
Introduction to Luxury Selling
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1.1 INTRODUCTION TO LUXURY
FREE PREVIEW -
1.1A INTRODUCTION EXERCISE WORKSHEET
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1.2 MOMENT OF TRUTH
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TEST YOUR LEARNING - INTRODUCTION TO LUXURY SELLING
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2
About the Buyers
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2.1 PSYCHOLOGY OF THE BUYER
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2.2 TYPES OF BUYERS
FREE PREVIEW -
TEST YOUR LEARNING - ABOUT THE BUYERS
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3
You! The Brand Ambassador
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3.1 FIRST IMPRESSIONS
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3.2 HYGIENE AND GROOMING
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3.3 POISE: POSTURE
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3.3A POISE: EXERCISES FOR POSTURE
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3.3B POISE: GESTURES AND FACIAL EXPRESSIONS
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3.4 MAKE-UP
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3.5 IMPORTANT POINTERS
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3.6 ROLE OF A BOUTIQUE CONSULTANT
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TEST YOUR LEARNING - YOU! THE BRAND AMBASSADOR
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4
Welcoming the Customer
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4.1 APPROACHING THE CUSTOMER
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4.2 BUILDING RAPPORT
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TEST YOUR LEARNING - WELCOMING THE CUSTOMER
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5
Sales Processes and Concepts
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5.1 PREPARING TO SELL - 6 R's
FREE PREVIEW -
5.2 SELLING TENETS
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5.3 FACE SHAPE GUIDELINES
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5.4 HANDLING COMPLAINTS
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5.5 BUILDING CUSTOMER LOYALTY
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5.6 EXPLORING "LET ME THINK ABOUT IT"
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5.7 DEALING WITH OBJECTIONS
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5.8 ADDITIONAL SELLING AND CONCLUDING A SALE
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TEST YOUR LEARNING - SALES PROCESSES AND CONCEPTS
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6
Exceeding Customer Expectations
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6.1 EXCEEDING CUSTOMER EXPECTATIONS
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TEST YOUR LEARNING - EXCEEDING CUSTOMER EXPECTATIONS
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7
Quiz
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LUXURY SELLING QUIZ
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8
Standard Reflection Worksheet
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STANDARD REFLECTIONS
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9
Study guide
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LUXURY SELLING - STUDY GUIDE
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Learning Outcomes
This comprehensive course touches upon luxury as a concept and the role of a sales consultant as an ambassador. Upgrade your selling skills with practicable guides, examples, and a refined focus on subliminal messages that are transferred through customer interactions. You will learn how to:
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Handle the different stages of selling jewellery from customer entry to interaction to selection and finally closure of the deal.
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Understand and handle different kinds of customers with different rational and emotional needs.
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Use the power of psychology to help the customer get what they want and also what they like.
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Use effective communication when dealing with a customer.
Course Features
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Comprehensive online video-based course
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Available in two languages: English and Hindi
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Course subtitles in respective languages
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Self-paced learning with business-established end-date, where applicable.
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Video lectures and demonstrations of select situations
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Interactive quiz to ascertain learning
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Study guides for easy reference
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23 lessons covering length and breadth of retail customer interaction, sales and service
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Total online duration- 3 hours: 90 minutes video with detailed and practicable concepts and 90 minutes test
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Certification on Luxury Selling ratified by Principal Faculty Vinee Ajmera and your brand, where applicable
Jewellery Retail Specialist - Divyesh Shah
Course Faculty

Vinee Ajmera
Executive Coach, Youth Leadership Expert, Creator - Lead the Future Courses

Priyanka Ganjawalla
Brand Expert, Retail
LUXURY SELLING
FAQs
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Will I get a certificate of completion?
Certification on Luxury Selling ratified by Principal Faculty Vinee Ajmera and your brand, where applicable.
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Is there a limit to the number of people who can enroll?
No, there is no limit to the number of people who can enroll .
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Will there be any evaluation?
Yes, there will be quizzes to reinforce learning. Tests will depend solely on the requirements of the brand.
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Is there interaction with other online students?
Yes, there will be a forum where students can post their doubts or queries and interact with other students who are taking up the course.
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How do I interact with the mentor?
There will be discussion forums for each course that will allow you to post any queries/doubts and interact with the mentor.The discussion forum is a place for clarification and reflection, or to dig deeper into a particular area.
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Is this course self-paced or scheduled?
Self-paced learning with business-established end-date, where applicable.
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